Frequently Asked Questions
Everything you need to know about our Centella-infused skincare.
Where does SKIN1004 ship from?
All orders are processed and shipped directly from our warehouse in South Korea to ensure product authenticity and freshness.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are SKIN1004 products cruelty-free?
Yes, we are a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical sourcing of our signature Madagascar Centella Asiatica.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
Are the products suitable for sensitive skin?
Absolutely. Our brand philosophy centers on 'raw nature,' focusing on mild, hypoallergenic formulations that are specifically designed to soothe and protect sensitive skin types.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.