Returns & Exchanges
At SKIN1004, we want you to be fully satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, our team is here to ensure a seamless exchange or refund process.
Check Eligibility
Ensure your items are in their original packaging, unopened, and within the 30-day window from the date of delivery.
Submit a Request
Contact our customer support team with your order number and a brief reason for the return to receive a Return Authorization.
Pack and Ship
Securely package the products and affix the provided shipping label or use a tracked carrier to send the items back to our warehouse.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing